Khalid Rind
AI & Prompt Work · IT Setup · Technical Translation · Customer Onboarding · Melbourne
AI operator, prompt engineer and technical translator with an IT background and years of customer-facing support — the exact mix for onboarding non-technical customers onto an AI product. I work in AI prompt and evaluation work daily (Claude, Gemini), set up tools and integrations from an IT-consulting and computer-science foundation, and I'm known for explaining complex technology simply to people of every age — recognised as a Digital Champion across four federal agencies. As a founder I've built client onboarding end-to-end: the journey, the checklist, the follow-up. Honest framing for this brief: I'm strongest at the AI/IT and human-translation half of onboarding; the allied-health/Cliniko domain and a formal SaaS customer-success stack are where I'd ramp in the first weeks.
Experience
Founder · AI & Onboarding Lead — NeuraNest AI
Nov 2024 – Present · Melbourne
- Daily AI prompt engineering and evaluation across Claude and Gemini — designing, tuning and testing prompt flows (the core craft behind configuring AI call scripts).
- Own client onboarding end-to-end: discovery, setup, configuration, a confidence walkthrough, written guides and proactive follow-up — building the playbook as I go.
- Translate complex AI and technical concepts into plain language for non-technical clients on calls and in documentation.
- Delivered branded systems and onboarding for clients including Save the Children, ANZACATA, APM and Vocus, solo and to deadline.
Support Officer & Digital Champion — Services Australia · DFAT · AEC · DVA
Jan 2022 – Mar 2023
- Frontline customer support across four federal agencies — handling enquiries calmly and clearly to resolution, in person, by phone and on video.
- Explained complex systems to customers of every age and comfort level — including older and non-technical people — patiently and without condescension.
- Recognised as a Digital Champion for helping people adopt digital tools and for improving documentation and onboarding workflows.
Data Support Officer — Revenue NSW · State Government of NSW
Jun 2023 – Oct 2024
- Worked to strict accuracy, version and reporting discipline — the measurement habits a health-score and retention loop depend on.
- Followed detailed procedures precisely and delivered high-volume work independently to deadline.
IT Consultant — Cyber Smart Australia
2018 – 2022
- Set up SME clients on digital tools, accounts and integrations; configured systems and walked owners through using them confidently.
- Produced clear setup guides and handled ongoing support enquiries — the IT-setup and go-to-person work this role asks for.
Skills
AI & prompt work
Prompt engineering & evaluation (Claude, Gemini) · AI call/script flows · testing & iteration · AI-assisted documentation
IT & setup
Tool & integration setup · accounts/config · cyber security fundamentals · comfortable with technical products & APIs
Onboarding & CS
Onboarding journeys & checklists · activation & confidence calls · proactive retention cadence · health-score thinking
Communication
Plain-English technical translation · video & phone support · patient with non-technical & older customers · clear written guides
Education
Advanced Diploma in Computer Science (New Trends)
Certificate IV in Cyber Security — TAFE Australia
Bachelor of Laws (LLB) — following procedures & documentation exactly
Bachelor of English Literature — clear writing & communication
AWS Cloud Essentials (2023) · Microsoft Azure Fundamentals (2023)
Engagement & availability
Full-time · fully remote · founder-direct (CEO/CTO)
Available immediately · Melbourne (AEST) · flexible across AU/UK/NZ hours